User Acceptance Evaluation of a Gamified Knowledge Sharing Platform for Use in Industrial Environments

  • Stylianos Zikos Information Technologies Institute, Centre for Research and Technology Hellas http://orcid.org/0000-0003-2437-6101
  • Maria Tsourma Information Technologies Institute, Centre for Research and Technology Hellas
  • Evdoxia E. Lithoxoidou Information Technologies Institute, Centre for Research and Technology Hellas
  • Anastasios Drosou Information Technologies Institute, Centre for Research and Technology Hellas
  • Dimosthenis Ioannidis Information Technologies Institute, Centre for Research and Technology Hellas
  • Dimitrios Tzovaras Information Technologies Institute, Centre for Research and Technology Hellas
Keywords: gamification, collaboration platform, behavior monitoring;

Abstract

This study evaluates user acceptance of a gamification-enabled collaboration and knowledge sharing platform that has been developed for use by personnel in industrial work environments, aiming at increasing motivation for knowledge exchange. The platform has been evaluated at two manufacturing industries by two groups of users, workers and supervisors, with regard to five criteria: usability, knowledge integration, working experience, user acceptance and overall impact. Results showed that even though the ratings from both industries were positive on all criteria, there is room for improvement on user acceptance and knowledge integration. Driven by this fact, a rule-based adaptive gamification approach which exploits information about workers is proposed in order to further increase motivation and engagement. Based on feedback received from the evaluation, guidelines related to functionalities and design of a gamified collaboration platform are provided. These guidelines can be followed when implementing collaboration tools with gamification support for industrial environments.

Published
2019-06-24
How to Cite
Zikos, S., Tsourma, M., Lithoxoidou, E. E., Drosou, A., Ioannidis, D., & Tzovaras, D. (2019). User Acceptance Evaluation of a Gamified Knowledge Sharing Platform for Use in Industrial Environments. International Journal of Serious Games, 6(2), 89 - 108. https://doi.org/10.17083/ijsg.v6i2.275
Section
Special Issue on Gamification of Industrial Systems

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