A serious game to improve the verbal resilience against doorstep scams

  • Laura van der Lubbe Vrije Universiteit Amsterdam
  • Charlotte Gerritsen
  • Tibor Bosse Radboud Universiteit
Keywords: serious games, virtual agents, voice analysis, doorstep scams, elderly users


Doorstep scams, scams in which con artists tell convincing but fraudulent stories in order to enter the house of a victim and/or steal personal belongings or information, have a high impact on victims. These victims are often elderly people. Existing campaigns mostly focus on the behavioural aspects that help to prevent a doorstep scam from happening, but verbal skills also contribute to the resilience of possible victims. In this research, a serious game is designed and evaluated for this purpose. The results of the evaluation are positive. The serious game is specifically seen as a valuable addition to existing training meetings.

How to Cite
van der Lubbe, L., Gerritsen, C., & Bosse, T. (2020). A serious game to improve the verbal resilience against doorstep scams. International Journal of Serious Games, 7(2), 89 - 119. https://doi.org/10.17083/ijsg.v7i2.350

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